Shocking service

I'm not generally someone who posts anything that could be considered negative about anyone or any entity on Facebook or any other site.... And today I am. I am tired of businesses who hide behind systems and processes and call it an attempt at good service.

I think as consumers it is time for us to speak out about poor service and also withdraw support where we can, so that the leaders of those organisations start to take notice and remember who is at the heart of their business - not them, not the shareholders, but the customers.

Clicks - now you have to pick a number and stand in line whether for a script or behind the counter general medication. I took a number and there were 2 pharmacists. It states on the board that the average waiting time is 4 minutes. Well, even if the waiting time could be 2 minutes it seems like the staff feel they have the right to make you wait 4 minutes, and rather than serve the next person in line the pharmacist ducked from the counter to go who knows where. My script was out of date and I was not able to receive the medication in any event. This is common place and where possible I will be getting my medication from another small pharmacy who provide personal, helpful service and who treat me with dignity, which everyone deserves.