Shocking Customer Service from Clicks

On Tuesday 9 August 2022 I visited Clicks Intercare in Parklands, where I experienced without doubt the most appalling lack of service ever!!!! Having taken my 'ticket' to enter the queue I then waited 1 hour and 40 minutes... that is not an exaggeration. There we 3 locums who were, to put it bluntly, useless. Every one of them were using one finger to input data, and none them displayed any sense of urgency of concern for the extended queue of customers waiting. When I was eventually called to be served it took the pharmacist/assistant another 5+ minutes to input the data of the script. Off she went to fill the script of 4 prescribed medications, only to return and tell me that they had none of the items in stock. I insisted that I required the sleeping tablet and was given a generic. This morning I have called the same branch to request a prepack of the remaining 3 items for collection this afternoon. I requested a generic for the Maxalt as the original is incredibly expensive, only to be told that they do not stock the generic for Maxalt?!?! For a supposedly large conglomerate I am 100% dissatisfied and appalled at the lack of service from Clicks!!