Shocking Clicks online service – Late delivery, no communication, and unfair penalties

I am deeply angry about how Clicks treats its paying customers. I placed an online order on the 11th of May, and Clicks completely ignored me. There was absolutely zero communication about any delays. It has been 5 days, and my package is only arriving next week. When I called Clicks customer service and the courier for help, the service was shocking. Neither company cared to help me resolve this. Because Clicks failed to deliver on time, I cancelled the order. Now, Clicks is refusing to refund my courier fee, claiming I cancelled "on my part." This is a blatant lie and terrible customer treatment. The order is over 5 days old from the purchase date. Your internal delays forced me to cancel. I even tried a Return to Sender (RTS) through the courier, but your team completely ignored it. I am incredibly frustrated by this total lack of customer care. I will not be penalized financially for your bad service. I demand a full refund, including the courier fee, immediately