Shocked at how little Clicks Pharmacy cares about my health

I have had an open query with the Clicks pharmacy since 22 July to simply email me the remaining repeat of a script so that I can obtain from my local pharmacy. Until I have this I am unable to get my blood pressure medication, and I have already gone a week without the medication.

Why should it take this long to simply email me my script? I've sent emails to both the customer service department, as well as directly to the Kenilworth pharmacy, but no clear answer yet.

I've even emailed them a scanned photo of the box from my last script, clearly showing the pharmacy, dispenser, and item description.

I'm a bit shocked to be honest that a chemist is now putting my life in danger by not responding.