Shocked

<p>Honestly I don't know where to start. I am a Click's card holder, I buy toiletries at Click's every month, I received an email back in May which confirmed that my cash back was loaded in my card . I went to Click's in Carlton centre, when I paid for my items , asked the cashier to my cash back, told me that there was no cash back. I took that it wasn't loaded yet. I went to Click's in Diepkloof Square, I was surprised when I was told the same thing. I asked for the supervisor and he decided that we called the club card hotline. They confirmed that the cashback was used on the 25th of may, they even faxed a slip to prove it.</p> <p> </p> <p>Checked the slip, I denied that I never used it, the supervisor told me that there was nothing he could do. What annoyed me most is that it was a joke to his other collegues they were laughing and one said how could I complain over a lousy cash back. It might be lousy but Click's rewards me for being a loyal customer. When I got home I double checked the copy of the till slip again , I was shocked to the core! It was used by one of Click's staff members on the slip it clearly stated: STAFF DISCOUNT. How can I qualify for a staff discount when I dot work for Click's stores? </p> <p>Click's management is not aware of the ***** that's going on in their stores. What if this guy does this to 10 customers in a week. Clearly he is clever, he pays for his toiletries with the free cash backs! Some customers don't double check the finer details like cash backs especially our elderly citizens. The cashier name on the till slip is Sello #5814 , it was on the 25th of May 12:36.</p> <p> </p> <p>I trust that this will be solved. Thank u in Advance.</p> <p>H.M</p>