Shock service from Click Online

It is with sincere regret that I this email with regards to the service level on a online purchases that I made at the beginning of Aug 2022.

Out of all the online retailers in South Africa and yet to find one that me more unorganized.

Ordering giving an error error and having to phone to follow up. Order delivery taking ages to progress Cancelation of the order completely ignored and disregarded from customer. Product returned and with delays. Online team no idea of the purchase price and deductions or discounts that were on offer. Excuses that Debit and Credit Card refunds take up to 16 days (big joke).

I must utterly shocked that the level of chaos with a online team. Why must be the one chasing and following up about the refund.

Online implies a state of automation and quick work flow and prompt delivery (Just in Time) Order was placed on the 08 Aug 2022 and I have STILL not got my refund.