shiiit service at clicks mdantsane

Sh@itty service a clicks Mdantsane City Mall. I bought stuff online for my mom. I have been doing that for years and she would collect at Clicks in Mdantsane. Strangely, today, they requested that I give them my ID. I am in Pretoria, they are in Mdantsane. The person who was sent was given a pincode and he went with his ID. The first lady told me that she was a manager when I requested to talk to the manager, her name is Banele and she refused to give me her surname. The second one who came to the phone is a man, who did not introduce himself even after I asked him for his name. I have told them to return the parcels back to clicks and I want my refund. There is Protection of Personal Information Act and will not be sending copies of my ID to people. Just give me my ***en money back.