Service (or rather lack of it)

I visited the Edgemead branch of Clicks today and want to share my customer service experience, or rather lack of it. I was called to the cashier with a "Next" and proceeded to the till point expecting a friendly greeting. No eye contact and no greeting. Chevonnne rang up my purchase, swiped my Loyalty Card, accepted my payment and handed over my till slip all without uttering one single word or even glancing in my direction. She was however taken aback when I pointed out her lack of service and she offered some sort of apology probably grudgingly. Her excuse had something to do with having to call someone over the intercom. Huh? I do apologise for having shopped at Clicks Edgemead and interrupting her day.