Serious bad expierence ever

<p>Goodday the above named purchased a cloud9 @a hair salon Partners in Canal Walk.</p> <p>The lady gave us instructions to register the warantee online within 14 days which my daughter did in October 2015 under her email ********** ( ********** 262). After a year October this year the appliance just didnt want to work after going through the right channels for almost a month and a half numrous emails a response came through from modern hair and a beauty ( Sharon Herringer) they dont have stock and which i dont understand i still have the broken appliance in my possession</p> <p>Would you kindly assist me in this matter as i have no way to turn to now</p>