Second Time I'm Going Through This – Clicks Online Service is an Absolute Disaster👎🏾

I am beyond frustrated with the complete lack of service from Clicks’ online department. I placed an order on Wednesday for essential daily-use items, including my face care products that I rely on.

Yet, as I write this on Saturday, the order has still not been delivered and now I’ll be without toiletries and necessities for the entire weekend.

Yesterday, I received an SMS stating that delivery would take place between 11:00 and 14:00.

I stayed home the entire day, made sure I was available, and waited. Nobody contacted me!😡😡😡

Nobody showed up. The app still says “on the way,” but your call centre agents claim the driver marked it as “recipient could not be reached.”

That is a blatant lie... there was no call, no knock, no attempt to deliver.😡😡😡

I called your customer service repeatedly and spoke to multiple agents.

Not one of them took accountability or followed through on escalating the matter to ensure I received what I paid for.

Instead, I was met with vague reassurances and no real resolution.

This is the second time I'm dealing with this exact nonsense from Clicks.

At this point, it’s clear that your delivery service is broken and your customer support is ineffective.

If I had placed this order anywhere else, I would have had my items long ago.

Now I'm stuck for the weekend without products I need and use daily. Unacceptable!

I lodged a call yesterday still no response, no update, no resolution 😡

Clicks, you’ve officially become one of the worst online retailers in the country.

Your service is not just poor... it’s nonexistent, nxah😏

Stop misleading customers and fix your delivery and support systems.

This is absolutely unprofessional and disgraceful! 😡