1 reviews | Active since May 2016
Safeway brand has no after sale services!
I rate the above in a fair view, Clicks customer service was exellent. Staff were willing to assist. I ended being surrounded by exellent team and that convinced my service level expectation in excitement. However the reason for my review is a concern over product- purchased, a blender which I purchased a while ago. I confirm that the warranty period was expired. My concern is the initial after sale service of the product purchased. I hardly use a blender for my smoothies as i am on diet, but a week ago, I noticed the blender decided to switch off while it was running. I took it to clicks, ofcourse with a slip dated 2017 October. Not all customers are requesting refunds or product replacement from the stores, but an after service of the product in terms of warranty. Although I was explained by these dedicated team, I was not convinced that after warranty, a relashinship between me and my purchased product should fall apart. Saveway" become a lsot way, in which I am now confused as to wheteher their products are of quality or for further use, should the quarantee expires. Note again that when products are stil in the intrudctory phase they often come with premium rates, as times or consumers order the brand, prices become friendly and reasonable. I however regret that saveway product have no after sale services. I think instead of putting products on the market, they should consider leasing them. I am not sure at this stage who should be blamed, but customer services desk packed my blender and gave it back , which I regret and embarrased for having purchased the brand, It feels humiliating that I felt that I purchased a cheap wrong brand instead, and now that safeway does not resonate with me anymore. How do I become loyal to the brand again?? I am so dissapointed! I would like to hear a different opinion on this!
