GW
Genevieve W

1 reviews | Active since May 2021

05 May 2021, 16:47

Sadly Disappointed

I went into the Clicks store at Waterstone on Sunday, excited to buy some perfume, I approached the sales Lady at the Cosmetics counter and she very helpfully took me to the perfumes, asked me what smell I liked etc.... unknown to me she took me directly to a perfume that was actually an eau de toillette and not an eau de parfum. You cannot even make that become a perfume, it is just not strong enough, so after a few days of trying it, I realised that something is wrong and was then shown it was not actually a perfume per se.... She did not even know the difference and now it is my fault she claims I liked the smell., if she showed me what I asked for, I would not even bought it, now of course I have used it and no returns on that.... lesson learnt I will never step back into a clicks store ever again, if she at least acknowledged her mistake and not blame it not me and learn from it, so the next customer does not do the same thing, rather just blame the customer and not be honest. So very disappointing as I really enjoyed shopping at Clicks. I trusted the sales person with an expensive purchase like that, hoping to be given the right advise. I was not. Sadly disappointed.

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