Rylands village clicks *********** and rude!!!!!!!!!

I just wasted over 20 mins of my time with your *********** staff. I called and asked to be transferred to cosmetics. Someone came back and said the person is busy and they can take a message. I told them I wanted to know what Matt liquid liners you have and the prices and suggested that someone call me back. The call was placed on hold. I waited. When the gold music stopped I heard the click of a phone being put down and the call disconnected.

I called back furious having waited for nothing and having my call cut deliberately! I asked for a Manger and got an assistant manager. When I explained he took all of a few seconds to respond which by then I was more annoyed. As a Manager myself I know what to expect as far as customer service goes. I told him his response was unacceptable of a manager as he had not even attempted to apologize. I told him to go and find the names of the people I spoke to and the one who ended my call as I would be coming into the store to see the manager. He said the manager would only be back the next day. You need to send your assistant M on a de-escalation course as he then put Roby on the line. She admits speaking to me but she does not know who took the message I gave. She tried to go and find out. After exceeding 11 mins on the call I disconnected. Your staff is ridiculous. Your store is tiny and it surely cannot be that tough to go and find whoever I spoke to and rudely ended my call. I use your store for convenience as I stay close by but I'd rather NEVER step foot inside your store or allow my family to do so ever again.