Rude, Disrespectful Manager at Clicks Cape Quarter

This morning I popped into Clicks Cape Quarter to return a makeup bronzer that I had purchased 2 days prior. I had the product and my full slip in my hand and as I entered the door a very friendly security guard greeted me and offered to take my item and slip to the manager so that I could do the rest of my shop in the store. Went I got to the till I politely informed the manager, Muneebah and a teller that I wished to exchange an item that the guard had brought to them. At this point Muneebah began SHOUTING at me, saying why hadn’t I come to customer service and it was unacceptable that the item had been dumped with them without an explanation. She said all customer service works the same and I should know that. She then insinuated that I had been using the product and it was a different colour due to me using it. Which is completely untrue. I was exchanging the product because after purchasing it my sister, a makeup artist told me the item I had purchased does not have enough ***ment and recommended a different, more expensive brand, which I had come to purchase. After a long period of extremely rude, insulting comments Muneebah agreed to exchange the item and I purchased 4 other items and left the store. As I got to my car I decided to check my slip and instead of doing an exchange, she had charged me for the returned item again. So I had now paid for it twice. Upon returning to the store it took 2 tellers, another manager and Muneebah 30 minutes to understand the mistake and to refund me what was owed.

I don’t feel it is acceptable for Clicks to allow a person that is this rude, disrespectful and aggressive towards customers to be a manager in their store. To have someone like this representing your brand is a very big mistake and needs to urgently be addressed! I have never been spoken to in this manner by a person in authority in any other store. You need to take action to avoid other customers experiencing the awful ordeal I had today.

Dissatisfied customer. Michèle