1 reviews | Active since Oct 2018
Rude and disrespectful service by a supervising pharmacist at Clicks Pharmacy, Centre Point, Milnerton
I went to the Centre Point Clicks pharmacy (in Milnerton) over a weekend to collect medication for which I had received a sms. Apart from the medication that had been prepared for me, I also needed other among others, other chronic medication but was informed that there were no more repeats left. I spoke to the supervising pharmacist and asked that an indication (e.g. in the form of a sticker) be added to the last repeat to remind customers to update their prescriptions. The supervising pharmacist informed me that it is a courtesy to do that; that they are under no obligation to do so; and he made it clear that they would not be doing that at all and that it was my responsibility to ensure that my prescriptions are up to date. He then proceeded to make me wait for about 45 minutes before dispensing my prepared medication. By the time I received my medication, it was already past 5pm (at which point the shop had closed); I was the last customer in the shop (others who had come before me had been served already) and I still had shopping to do in the store. I advised the supervising pharmacist that this was among the worst of the Clicks pharmacies that I had visited. Each time I come there, I have to wait a very long time before I am provided with my medication. And now he refused to provide me with reminders to update my prescription. I informed him that I am on several chronic medications with prescriptions from different doctors, so it is almost impossible for me to keep track of which prescriptions need to be renewed. I am also aware that this service is provided at other Clicks pharmacies so I couldn't understand why they were refusing to do so at Centre Point. I informed the supervising pharmacist that this was bad customer service, that I experienced him and his staff as inefficient and ***********. He then proceeded to tell me that he studied for six years and that he would refuse to serve me and that I must leave the shop. I have been a loyal Clicks customer for more than 30 years and have never been treated by a Clicks employee, especially at managerial level, in such a disrespectful and rude manner before. More importantly, I am now without my chronic medication, which I need for health reasons. Also, a pharmacy degree is acquired on average within four to five years. Why is Clicks pharmacy employing pharmacists who have taken much longer than that to complete their degrees? That alone raises questions about their skills and competence.
