Ridiculous Online Service Refund

Click online has the worst **** service ever!!! I make an order Saturday of 3 small items, they say 2-3 days they will deliver at Hemingways mall. Monday I go check nothing is there, I call the customer care to tell them I’m leaving the country on Tuesday and I went back to the store to ask them if they have the items then they can replace them. Guess what? They don’t, so I had to buy them elsewhere. Now they telling me my refund will take 17-20 days, a lousy +-R300 just imagine.