Reward Query - Ref No:36638

I received an email from Clicks about my rewards voucher<br> However they were late and I only realized in store at a payment counter that they have actually expired.<br> The vouchers came through email in December 2014 and their expiry date was December 2014<br> A rewards voucher normally takes 12 months to expire, that I didn't get with these vouchers. I receive all my other vouchers without problems.<br> I am very disappointed because those vouchers are from the points I earned through purchases I made, therefore it's unfair for Clicks to not deliver in time and then tell me they can't re-issue.<br> <br> I queried this with Clicks with and their response by Maylene October in Customer Service was:<br> \Dear Ms Senne<br> Thank you for your email.<br> The vouchers were issued to you in October via post as you are not opted in to receive e-statements.<br> We unfortunately cannot re-issue expired vouchers.<br> Should you require any further information