Returns Policy Russell Hobbs Iron

Can Clicks please share with us their returns policy when it comes to return of faulty iron from Russel Hobbs. I was just informed any branded iron ie Russell Hobbs and Philips will have to be send back for repairs. Does it not fall under the Consumer Protection Act that the customer has the option to have it replaced instead of repaired as that is what I am being told is going to happen. There is no negotiation regarding that the item needs to be send away for repairs, since when did the consumer protection act changed? Now I have been waiting since 27/9/2019 and nothing has been communicated to me and when you do try and call the Clicks branch in the Golden Acre Cape Town, no one answers the phone. I had to call 4 times in order for someone to listen to what I had to say and then to get told they will get back to you. I think Clicks should make their returns policy known to their customers so that we can make a decision whether we would want to buy there or not.