RS
Roy S

1 reviews | Active since Jan 2010

25 Mar 2015, 13:44

Request Not attended to!

Request been ignored how many times been assured on Face Book that it will be attended to.<br> <br> Dear Clicks I am not going to beg now all info has been provided please just action it, 2nd Request now, I emailed a letter to you and Discovery on the 25th July 2014 @ 08h32am and requested to cancel my Clicks Club Card no - *** ref no - ***to the emails addresses [Email Removed] [Email Removed] and [Email Removed] and was assured it would be cancelled and now to my disbelief it is still open and I refuse to email my ID no all over the internet, please just cancel as was requested 25th July 2014 because I refuse to deal with an *********** call centre that doesn't understand a simple request.

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Replies (1)
Clicks
Clicks's reply25 Mar 2015, 14:47
Official
Hello rdestadler,

At Clicks, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our service.

We will be contacting you in order to investigate and resolve your complaint.

We sincerely apologise for any inconvenience caused and thank you for your patience and loyal custom in this regard.

Warm Regards

Social Media Team RA
0860 CLICKS (***) | ***| http://www.clicks.co.za

Best regards,