Reputation risk going down the drain

<p>In this day and age you would assume that companies are interested in a more holistic approach in business. Unfortunately, Clicks Lambton doesn't seem to care about service delivery which is rather sad. I've been to the store on numerous occasions and the services provided to customers is pathetic.</p> <p> </p> <p>Service lines do not move at all leaving frustrated customers. </p> <p> </p> <p>The worse was the store shutting down due to a general power failure. How can a business in SA not have a contingency plan for power outages and then to turn customers away. Many other stores operate manual systems when such issues occur. </p> <p> </p> <p>Medication orders which are called in take hours to process. Faced scripts are "misplaced" or not found.</p> <p> </p> <p>Call centre staff drop your calls or leave you on hold for long durations of time. </p> <p> </p> <p>And sadly no one is willing to go an extra mile to correct a fault on the companies side. </p> <p> </p> <p>I guess my club card will be rendered useless as I intend on taking my business elsewhere. Consumers have rights and unfortunately Clicks doesn't care about these rights.</p> <p> </p>