Repulsive non-service

I purchased products online, which was very nice and the time from purchase to collection was very quick. However, when I arrived at the store (Clicks Brackenhurst), there were no queue at the normal tellers and no queue at the collection counter. I went straight to the collection counter and stood there, 2 gents were working at the normal tellers and they saw me standing there and ignored me. After a few minutes people started to queue by the normal tellers and the gents looked at me at continued to assist the other people. I walked out. I still do not have my parcel. This is very bad and unprofessional service. I do not feel like going back. Clicks can make a plan to deliver my goods ASAP without charge.