REPUGNANT ONLINE OFFERING AND LIES GALORE - CLICKS

on 16 november, I ordered an item with clicks online. It should take 3 days as per their site for the item to be delivered to one of their stores which is what I selected. Out of nowhere, on 22 nov, I get a mail saying : "Due to a technical issue your order could not be created ". The online dept (Shane Riddles) informs me that they have " IT issues in their warehouse" and online orders are not being processed due their faulty system. They offer to refund me (which takes 17-20 working days!!!! ****** hell!!!) or to give me the cash back on the clicks card. Obviously I opt for cash back. I ask when I can re-order and that he should let me know when their IT issues are fixed. Mr Riddles tells me to go ahead and re-order on the 22nd of nov and I do. New order number and everything. Then things start to get flat out bizarre! On 24 nov, I get a mail from pargo stating that my item is on its way to the store. The weird thing is it's under the old/first order number...Then on the 25th of nov at 17:24 , clicks mails :"The status of your online order #*** has been updated to: Products not available " (notice that the new order number is referenced... SO, not only do I get a false email from pargo stating the item is about to be delivered but I get another mail some days later saying that there's no stock! ***? When I placed the second order, there was ample stock on their site so what in the actual F*** is happening? Has their entire system crashed? On the 27th, Mr Riddles tells me he's following up with clicks IT. Today, tuesday, I get this mail:

Kindly see the below feedback from the warehouse regarding order ***. " We did receive the order but it was a null pick due to no stock being available on locations"

I am trying to find out with the courier regarding the status of order ***, as it shows that the order is currently out on delivery to the store. Once I can locate the order I will advise you regarding collecting it.'

Later on the same day, I get this mail: "I received feedback from the courier and unfortunately the courier was advised to return the unit back to the warehouse." Again, ***? WHO IN THE HELL TOLD ANY COURIER TO RETURN MY ITEM AND FOR WHAT REASON???!!!!! THERE WAS PROBABLY NO ITEM TO BEGIN WITH!! I PERSONALLY CALLED THE CLICKS DESTINATION STORE AND THE ITEM NEVER ARRIVED THERE!!! SO WHERE WAS THE ITEM RETURNED FROM????!!!! I WANT A FULL AND TRUTHFUL EXPLANATION!!!! CLICKS IS REPUGNANT!