Replacement Card Issues

<p>Clicks, I am beyond annoyed and frustrated with the service I have received this week. This whole story started on Monday 27 March 2017. I lost my GOLD clicks club card, and sent a mail requesting a new card. I was sent information on how I can get a card in store. On enquiring if this was for both blue and gold, as I had only seen blue, I was told no it was only for the blue. I responded mentioning that my card is in fact a gold card. I then get a response saying the following “Kindly be advised, the initial (new) card will be blue and the new card will be updated to gold if the previous card was Gold as soon as the points are transferred and the cards linked on our database”. Why on earth would you waste time and cards by issuing a blue card and then a Gold card when Clicks have confirmed that I am a Gold card holder? I do not understand this logic! All I want is a new card, is it really that difficult?</p>