Refusing to assist at particular branch

I have been a custof Clicks for many years and have never had reason to complain , until today , we moved into furn acc on the 1st May this year until the middle of July this year , whilst we do reno to our new house. The furni apt does not have ANY MICRO OR OVEN DISHES , only 3 pots and a pan , all my dishes are packed in a box in my new place , so I went into Clicks Clearwater in Mid May or early June with my hubby to buy a small red square stoneware dish to use in the oven or micro , it isn't used a lot however yest I noticed a CRACK right through , you can still see its new , as the clicks logo is still clearly visible. I didn't keep the slip as the apt is so small and I didn't expect this from a CLICKS product so soon after purchase. I came to your Cresta bra this am and the sup, Tebogo , phd your cust care at 9am today ( 4/7) and spoke to Angela , who was s/Ching from last year even though I kept on saying I bought in May or June this year , she then spoke to me and said sorry she couldn't find it and I must go to Clearwater br which they will have the slip , what an inconvenience ! What disappointing service that I never expected from Clicks where I spend a lot of money!!!