Refusal of refund for defective blender and unprofessional conduct by staff at Clicks Lydenburg Mpumalanga 1120

I am writing to formally complain about the appalling service and treatment I received at Clicks [Insert Branch Name] today. I attempted to return a 2-in-1 blender/juicer purchased in September that has stopped working after only three uses. While the store successfully tracked my purchase via my ClubCard profile and printed a receipt, they refused to refund or exchange the item simply because I did not have the original box. Beyond the refusal to honor the Consumer Protection Act (CPA) regarding defective goods, I am deeply insulted by the behavior of the staff. Instead of handling my request professionally, the staff members began mocking me in front of other shoppers. They used my situation to make "examples" of me to other customers, mockingly telling them to "make sure they don't throw away their slips or boxes" like I did. Being ridiculed by staff while trying to exercise my rights as a consumer is humiliating and entirely unacceptable. I did not expect to be the subject of a "joke" between employees and other customers while dealing with a faulty product I paid for.

I am seeking: A full refund for the defective blender (as per my rights under the 6-month CPA warranty).

A formal apology regarding the unprofessional and mocking behavior of the staff involved.

Disciplinary action or retraining for the staff at this branch to ensure no other customer is subjected to such bullying behavior.