Refund = Run around

<p>On Wednesday 26.07.2017 round 12.00pm i purchased an item from Clicks Southway mall just to see that the items had components missing and on top of it was USED... i got told by the store i need to go to another store to try and return the item or they could give me a refund and i can place an order online as they no longer had that item in stock (according to them it was discontinued) Product code 212899. I agreed that i would rather take the refund of R299.00 and place the online order as i was not willing to travel around to try and see who can exchange the item. It has been two days and the amount has still not been refunded back into my account (as i paid by card) According to the bank i need to contact Clicks to get them to release the funds - in doing so i again get the run around and added to a list to wait for feedback again in 48hrs. At the end of the day why should i be calling the world just to get my OWN money back ? Clicks card number : ********** 627533. How long does it take for money to be refunded and why does it need to be so complicated ?</p>