Refund = pulling teeth!

Midea Air Cooler was on order for more than a week before I received the item. It did not perform as expected, so I requested a pickup (Some items you can not return in store). I specifically requested to please phone me before pick-up as I needed to go out. The courier company arrived on the one day I decided I could not wait any longer to go out. Very rude guy also. I waited another TWO weeks before the item was eventually picked up after phoning CLICKS a few times to re arrange to pick up the item. I again phoned as it was another three weeks since pickup that went by without my refund. So I was told that I could have cash back at Clicks or I have to wait another 3 weeks for my money to reflect in my account. At this stage, I feel that I do not want to support clicks any more. Al in all, they have had my money for two months, and I am really hoping that eventually I will receive my refund of R3199!