Refund

On February 18th the cashier at Clicks swiped my bank card, added my pin and got the confirmation of payment sms. The cashier then insisted that the process had failed. The manager was called who confirmed the payment had failed. I again swiped my bank card, added my pin and got the confirmation sms. I was promised the money would be refunded if both amounts were deducted from my account. Both amounts were deducted from my account and I have now been trying, without any success, to get Clicks to refund the R631.04. The store manager keeps apologising and putting the blame on head office, who are \very busy processing the matter". I'm annoyed that Clicks are dragging their heels over this refund ! It's been almost a month now !"""