Reference 320059

On the 17th April 2022, I purchased a 12 liter airfryer online from Clicks. Two days later it arrived. After opening the box I discovered that the fryer basket had one foot missing and one of the racks was scratched. I packed it up and took it in to my nearest Clicks store as the instructions say should you have a problem. Unfortunately they were unable to assist but did contact the online department to help me further. I was given a reference no and so I waited. I was then emailed asking for photos of problem I have, which I sent. Then all quiet. I phoned their customer care, where I was told the airfryer would be collected on the Tuesday and a new one would be delivered. Since then I have phoned again and still no joy. Today is May 3rd and it has still not been collected and no new one delivered. The after sales service is shocking.