REALLY Clicks?

This morning, I knew i needed pain killers so I decided to go to my app and have Clicks prepack the order to save time. I have used this service before and usaully it takes 2 hours then its done. I did the order @ 8h50 so when i get off work @ 11h00 it would be done. I get to clicks, go to the pharmacy, they have no idea what im talking about, but yet they try to assist. So they take my phone and go to the pharmacist, the other lady goes to the tills and come back. They then said i must collect the medication from the till. So i go to the till. Once there, they have no idea what im talking about, they take my phone and go to the pharmacy. They come back telling me i have to go to the pharmacy, okay so now this is getting ridiculous so i tell the lady behind the till im going to loose it. She calms me down, talks with respect and walks me to the pharmacy only to find a lady discussing me saying, She does not have a pin, I don't know what her issue is, she can just have the brufen and adcodols despensed, REALLY. And thats when i snapped and said really? You could see she was not expecting me standing there. Its extremely rude to offer a service to a client, your store does not have an idea how the service works and your employees makes the clients the problem. She was talking to the pharmacist and he did not corrct her, i can imagine i was under discussion as being a ***** when i left and that makes me not want to return. Im sure Clicks wont miss my R1500 +/- a month but imagine this happens with 10 people, or even 100 then the maths are scary. Attitudes does not belong in retail.