Re: ***-Clicks Order Code : ***| Tracking Number : OFT1T***4 | Damaged Parcel

A few weeks ago I ordered things for my daughter online. I do this on a regular to avaod the shops. My parcel was spilt into 2 orders. 1 order arrived 19 Dec 25 and other parcel 24 case milk was to arrive 22 Dec 25. With a few days with no responds I called to follow up and receive a message after calling multiple times that my order was damaged. Till today I have been calling to follow up on what to do, to re order or be refunded but the communication has been so slow. No point in calling customer seevice they are useless!! No help at all. Always talking about they will log it online. Sure something I can do. I called again today to follow up after sending an email on what to do and still no proper feedback. I am honestly disappointed in clicks, will most probably not use their services anymore. Also this is my daugters milk, something that she needs and the service is so slowwwww. Will definititely take this complain further!