Profile Disaster

This is the fourth month in a row not receiving an sms for medication AND having the incorrect details on the system after ensuring it was correct at the time of loading the script. Today's wonderful interaction with Michelle at the Brackenfell store left my jaw on the floor, "I am only doing what I must". I was gobsmacked, that was followed by "we can only wait to see what happens next month".

I am utterly disappointed in the complete and utter lack of customer service as well as sick and tired of hearing "we are having IT issues" when I question why the completely incorrect details loaded to my profile.

I am not even going to complete the 6 month script with them, I will request a new script from my GO simply to avoid the incompetence and unhelpful client facing employees.

Exceptionally frustrated.