Profile Changes - Wrong profiles

Good day I have written a review about the service of Clicks Direct a few months ago and for 2 months the service was wonderful but today I was telephoned by the Fedex company to deliver our medicine but the address was again faulty. @ months ago the meds ended up in Amanzimtoti and I send Hellopeter a quary after which I got feed back from a consultant at Clicks informing me the situation was being checked upon. I just spoke to Lenisa an hour ago and she informed me that the address has been changed from mountain view, pretoria to 51 church street. We have never stayed in pta west. I told her that the admin people working on the profiles are updating the addresses and they do not make sure that the profiles are correct and this is most probably why the medicines is delivered at the wrong addresses. I was called by a consultant on friday to inform me that the medicines will be delivered today but how do they get to that address and as clicks has my address on the profile and i was driving I did not ask to which address the medicine will be delivered the information should be on the system and what happened to the fact that addresses need to be changed via a written letter or email. Please help again as medicine is a life threatening situation that has to be done correctly. In the 10 years that I have been with clicks direct this is the poorest service i have received in all the years and it is happening regularly now. I do not believe just anybody should change an address there should be protocol and passwords that protects the patient. Like make sure it is the client. Have security questions as well as only a change of address could be affected if a higher security clearance is given and then the guilty person would be able to be pin pointed.