Pricing issue

Pricing Discrepancy and Exchange Issue Dear Clicks Customer Care,

I am writing to bring to your attention a concern I recently experienced at your store at Galleria and Arbour crossing in Durban

I purchased the yardley powder on 13 sep 2025 at the shelf-displayed price of R229 At the till, the system reflected a higher price, however, the cashier correctly honored the displayed shelf price by overriding it, When I later returned to exchange the item for the exact same product, I was informed that I would be charged the new system price instead of the price originally paid. This does not appear to be in line with the CPA, which states that the lower displayed price must be honored when there is a discrepancy. Since this was not a different product but a direct replacement, I should not be penalized by being asked to pay the new higher price.

Kindly advise.

Thank you for your attention, and I look forward to your feedback