PRESCRIPTIONS NOT RECEIVED

I am a practice manager for a medical specialist at N1 City. It is almost normal practice for me to email patient prescriptions to Clicks. Out of all the clicks branches in the Western Cape - N1 city is the one who seldom "receives" the prescriptions. This leaves me highly embarrassed when patients call in from the pharmacy asking why I did not email their prescriptions. Something needs to be done as this is now out of hand and a bad reflection on our practice!! This creates double work and unneccessary phone calls. CLICKS N1 CITY PLEASE RESPOND.