Prepaid Electricity token never received

I bought prepaid electricity on the app on the 18th. The prepaid service was offline however came back the same evening and after emailing and sending Facebook messages and Instagram messages I had no response. I received a mail from clicks on the 18th saying they will automatically proceed when online but nothing has been done. Had calls dropped after giving the reference number..it was my first and last time purchasing on clicks app. Glad I attempted with just a 100.