TS
Thulethu S

1 reviews | Active since Feb 2015

27 Feb 2015, 00:55

powder doesn't match My skin tone

I went to clicks Canal walk looking for a perfect make up, spoke to Lara who tried different shades on my face and we finally agreed with Mahogony shade in which I bought Loreal Infallable foundation and the powder but problem is we never tested the powder to check if it will go well with my foundation . Lara advised one shade in everything is the same to my annoyance it doesn't its very dark and it looks like I have app**** coal in my face not only did I waste my time and trusted a sales consultant I also lost R199 I could have used for something else. So I'm stuck with and item I can't return as per their return policy even though I was given bad advice.why hire someone who knows nothing about make up to assist your customers decide what to buy?

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Replies (1)
Clicks
Clicks's reply27 Feb 2015, 15:35
Official
Hello darkchildWCPT,

At Clicks, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.

We will be contacting you in order to investigate and resolve your complaint.

We sincerely apologise for any inconvenience caused and thank you for your patience and loyal custom in this regard.

Warm Regards
Social Media Team RA
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