Poor Service from Wonder at your Pharmacy department @ Click Southgate Mall

<p>My name is Curshmaine Lemek and I am a regular customer at Clicks in Southgate Mall. On Saturday (27/08/2016) my husband and I went to clicks and asked the Pharmacist (by the name of Wonder) who was in the aisle if they had Histak 75 available. He ignored my husband, so he assumed he didn’t hear and repeated himself. He still ignored him. I went to the daily meds que and waited for 30 min. Wonder attended to me and said that they don’t have any in stock. At this point I was really upset, because I had wasted time in the queue for information he could have given us immediately. When I told him that he could have said that you have stock or not (as I was waiting in the queue and saved us a lot of time he said that if customers wanted info about meds we must wait in the queue.</p> <p> </p> <p>My husband asked for his Manager and the managers response was also shocking as he only said that “I will talk to him and further said “Eish! Wonder”.. I then told Wonder that I am going to log a formal complaint for his disrespectful behavior and poor service and he rep**** by saying “You can go and complain if I want to don’t care”. While I don’t expect any positive outcome of the above, I do expect proper customer service from a provider, because I work in the Service industry and know what to expect. Clicks is a Country wide franchise and this behavior should not be tolerated. The biggest form of marketing is “word of mouth” and if this is what happens to customers in Southgate, then very soon the entire Clicks will be brought into disrepute.</p> <p> </p> <p>I await your honest feedback regarding this matter.</p> <p> </p> <p>Curshmaine Lemek</p> <p>Cell : ********** 303</p> <p>Club Card number: ********** 425514</p>