Poor service from Clicks Direct and Clicks Bel Airs

This complaint is to highlight the poor service I received from Clicks Direct & Clicks Bel Airs in Northriding, Johannesburg. My Humira nurse sent my script and medical aid approval to Clicks Direct 48 hours before I was due to take my injections and did inform them of the urgency.

My package was only delivered by Clicks Direct to Clicks Bel Airs on Tuesday, 11 June 2024. I Wednesday, 12 June I had to phone and case my order to figure out where it was as Clicks Bel Airs failed to inform me that my order was ready for collection. I was only able to take my injection on Wednesday, 12 June 2024; 5 days late. On arriving home, I opened my order to find that I was given the incorrect injections. I am meant to receive the Pen injections but rather received pre-filled syringes and the Clicks label states "Pen".

Now I've almost a week late and sitting with the incorrect type of injections. I can't afford to spend another week without taking my injections and waiting for Clicks to send me the correct injections.

As we were only trained how to administer the pen injection, my partner had to Youtube a few tutorials to figure out the correct way to administer the syringe injections. And thankfully, he was brave enough to inject me with the syringe injection.

However, the syringe injection is more painful when being administered and it caused a much worse skin reaction then the Pen injection and the best news is I still have one more syringe injection to take in two weeks time cause I take two injections a month.

This is not the first time I've had challenges getting my Humira injections from Clicks Direct and this was definitely the last straw of inadequacy for me. Going forward, I will be receiving my Humira injections from another pharmacy. Being chronically ill is hard enough without having the unnecessary strain of medication mishaps.