Poor service from Clicks Bellairs Mall

I have been with Clicks in Bellairs Mall since they opened up in the Centre. I received an SMS on 1 October from Clicks advising that my prescription for Chronic Medication needed to be renewed. I Emailed my Doctor for the repeat and asked for it to be sent to the Pharmacy and cc me - which was done. Clicks are supposed to send an SMS reminder when a prescription needs to be picked up. This did not happen and I ran out of the medication. I went to Clicks today and waited patiently in a queue. Once served - 20 minutes later - the young lady advised me that there was no prescription. She said she needed to know where it was sent. I didn't have a copy on me, so I told her I would get my script and take my business elsewhere. Not once did she think to say "let me call the Doctor's rooms to get a copy sent". No offer of assistance at all - just - "no prescription has arrived here". *********** and no customer service ethics. I will take my business elsewhere, there are plenty of Pharmacies who do have more service ethics.