Poor service delivery

I have made an online order on the 5 September and even now it hasn't changed its status of being dispatched? How come the order hasn't been couriered yet? Why it should take so long just to move it to the store? We make online orders because we know they get processed instantly and it's convenient for shopping anytime. This is so ridiculous and it's not the first time Clicks has been so reckless with providing service. I need my order ASAP or rather they must cancel it, I'll shop elsewhere. This is such an inconvenience, I need my products. I wasn't just buying because I'm bored. I want this fixed.