Poor Service Delivery

For the past 3 months my parents have been experiencing problems with receiving medication from Clicks Direct medication..

It seems like since they have changed systems there has been endless issues with deliveries. Every single month, I have to call them more than once to remind them to dispense the medication. Even though this call is made, medication is delayed every single time.

For this month, today being the 14th December 2017, my Dad has still not received his medication. My Mum finally received her medication yesterday after several calls made. Both these medications were due weeks ago.

Upon continual calls, I have been made several promises for delivery.

When I called on Monday(11/12/2017), a lady advised it will be received on Wednesday ( 13/12/2017). Then I called yesterday, another lady advised it was dispatched on the 4th December, she will track it with the courier company and call me back, which she didn’t.

Today(14/12/2017), I spoke to Justin and he now tells me that the medication is with the courier company since the 11th December & apparently it takes them another 3 to 4 days to deliver. He said he will track it and call me back, whether that happens or not, I am yet to see.

The service rendered is beyond pathetic and unacceptable. Whether you are experiencing system problems or not is not the only issue. I am calling continually & their *********** staff are not following up & neither are they getting back to us.

Have they forgotten that they are dealing with patients, who require chronic medication daily. My parents are 84 years old. Today is the 14th of the month, they need to take a look at the last date medication was dispensed & work out how many days my dad is now without medication. Will their *********** company take responsibility should my Dad become ill due to not having his much needed medication?