POOR SERVICE. CLICKS PHARMACY.

I have been using Clicks Udok and their Pharmacy at Melville Corner, Plettenberg Bay for my scripts that are lodged with them. Due to recent events no longer wish to use this pharmacy group.

Following a previous complaint last year regarding medication shortages, stock availability improved temporarily. However, the issue has resurfaced with serious consequences for my health.

Last Month: The branch was out of stock of my chronic blood pressure medication. As a result, I was forced to go without this critical medication for three days. I was eventually forced to travel to another branch to collect it myself once it was sourced.

Today I received an SMS stating my medication was ready for collection. Upon arrival, only my blood pressure medication was available. My Estrofem was out of stock, and the staff asked if I "would like to order it." The entire prescription should have been ready for collected as per the SMS I received from them. I am now once again left without my required medication.

Because of these systemic failures, I have requested to move my business elsewhere. However, the physical copy of the prescription provided by your pharmacist today is completely unreadable due to faded printer ink.

Please immediately email a clear, legible digital copy of my current prescription (which has 4 remaining repeats) to my email address on file so that I can transfer my care to a reliable pharmacy.

I expect a prompt response and the delivery of my readable script. To date I have had two responses from Clicks to inform me that they are looking into the matter. I am still waiting for this to be resolved.