Poor service Clicks

I made an online purchase on the 12th April 2022. I never got any feedback from clicks so i called them on the 28th April. I requested the order be cancelled and a refund processed. I was promised a call back but all I got was emails informing me the item is ready for collection at the store I had chosen. I was also informed that the item will only be held at the store for a limited time. I call clicks again today, to be informed that a refund will be processed (within 7 days) and an email will be sent confirming the conversation. Still waiting......If clicks is going to treat customers in this way, I will be looking at an alternate store for my meds etc.