Poor service

I ordered a sweat belt from clicks on the 29/11/2021 order is #***. According to their website, click and collect takes 1-3 working days, today it's the 4th working day but the status of my order keep saying Processing, what is it that you are processing in so many days? I tried to call the ***7 number, no one picks it up. This is really unacceptable and so unprofessional. I am so angry right now