Poor service

Purchased a Kambrook Hot water dispenser 04 August 2024. It stopped dispensing water about a month ago. Tried to locate the slip but couldn’t. Eventually today , the credit card company sent me the statement to check. I called the store and due to policy, the manager cannot change it because I’m 2 days out of warranty which is fine. They are also unable to take it and send back to the manufacturer. This upsets me because this item is not cheap and clicks refused to assist with at least sending back to the manufacturer’s. I’m going to send this to clicks to frame. Your policies are terrible and no intention on assisting customers