Poor Service

I placed an order online. It was delivered with one item broken. I sent an email (***) . i even called *** and was assisted by a guy who explained to me that it will take about 2 working days for this matter to be resolved. I called again this morning and was assisted by an *********** lady, who said i must hold, she was still looking for someone who will assist as the person who is assisted me was off. I was on hold for more thn 5 minutes. I had to call again, a lady by the name Zinhle answered and put me on hold again.. After a few minutes i received an email telling me to go to the nearest clicks with an item that i threw away and sent pictures of because it was a broken glass and the guy that assisted me did not mention anything going back to the neatest clicks for a refund. I was very disappointed with this pathetic service.