Poor Service

Good Day

I ordered 2 Bounce Swing Headphones on 26 November 2018 (Order Confirmation 181 ********** ). On 30 November 2018, I received an email confirming my order had been dispatched with only 1 set of headphones. I have been querying since this date, when I would receive the headphones and have not as yet received a response (query ref. ********** ). On one occasion I had to call customer services twice and was placed on hold for a total of 48 minutes without my above query being resolved. Does customer service not exist at Clicks? All I want to know is when I will be receiving my set of headphones, Surely this a simple enough question to answer.