POOR RESPONSE FROM CUSTOMER SERVICES

I posted a report on Hello Peter on the 20th of March 2015 about a problem which I had with Clicks Heathway regarding an unauthorised debit on my debit card due to a transaction being processed twice. Gary Erasmus from Customer Services responded to my query and advised that Clicks would refund me my R212.07 and asked whether I would like vouchers or cash. I advised him that I would prefer the cash. A few days later he then phoned me again to ask whether Clicks Heathway had been in touch with me to advise me when I can collect my money. I advised him that they had not contacted me. He then advised that he would request the banking department to reverse the transaction from my account. A week later I e-mailed Gary to advise him that I have still not received a credit on my account nor have I received the cash back from Clicks. He then told me that I must contact my bank and request them to credit my account. This is clearly Clicks passing the buck back onto the consumer which is not right. Effectively, this constitutes theft. Clicks stole my money and I want it back. I wonder how many more customers they have done this too. What happened to the customer always coming first.