poor qulity & poor service from Clicks

I bought clicks branded toilet rolls and to my surprise they were of inferior quality. I logged complain with them and gave them all relevant information with follow up emails and till today I have not being rep**** . I have attached my previous communication with them. From: Complaints Resolution Team ********** Sent: Wednesday, 27 February 2019 12:02 Cc: RemedyForce ********** Subject: RE: Incident # ********** 7 (Ref:IN: ********** 7) - Clicks Toilet Paper

**PLEASE DO NOT CHANGE THE SUBJECT LINE OF THIS EMAIL WHEN RESPONDING** Good day Zola,

Thank you for providing the required information.

I have escalated the complaint to our merchandising team who will investigate this with our supplier.

We will be in contact with you to provide you with feedback.

Dalene Solomons Customer Service Consultant

Direct: ***Fax: ***Address: New Clicks South Africa, Cnr. Searle and Pontac Streets, PO Box 5142, Cape Town, 8000 Sent: 27 February 2019 08:07 AM To: Complaints Resolution Team Cc: RemedyForce Subject: RE: Incident # ********** 7 (Ref:IN: ********** 7) - Clicks Toilet Paper

Hi

Below & attached is requested information

From: Complaints Resolution Team ********** Sent: Wednesday, 27 February 2019 07:55 Cc: RemedyForce ********** Subject: RE: Incident # ********** 7 (Ref:IN: ********** 7) - Clicks Toilet Paper

**PLEASE DO NOT CHANGE THE SUBJECT LINE OF THIS EMAIL WHEN RESPONDING** Good day Zola,

Please refer to the email trail below.

In order for us to address the complaint to our merchandising team, please provide us with the following information from the packaging of the toilet paper:

SKU/PLU code: 210523 Bar code: ********** 437589 Batch: No: ref no: *** Date of purchase: Black Friday 2018 Embossing on the paper (crowns/butterfly/penguins): Butterfly Colour bar on the pack (Blue/Clear/Red/Black): Blue The Batch number should be located below the Barcode. Upon receipt of the above, we will forward the matter accordingly. Dalene Solomons Customer Service Consultant Direct: ***Fax: ***Address: New Clicks South Africa, Cnr. Searle and Pontac Streets, PO Box 5142, Cape Town, 8000 From: Complaints Resolution Team ********** Sent: 22 February 2019 08:33 AM

Cc: ********** Subject: Incident # ********** 7 (Ref:IN: ********** 7) - Clicks Toilet Paper

**PLEASE DO NOT CHANGE THE SUBJECT LINE OF THIS EMAIL WHEN RESPONDING** Good day Zola, Thank you for your recent correspondence. We are very sorry to hear about your dissatisfaction with the Clicks branded Toilet Rolls. Clicks relies on customers such as yourself to highlight inefficiencies in our products and we appreciate you taking the time to make us aware of the problems you have experienced. We will be escalating this concern to our Merchandising Division for further review with our suppliers. If you have retained the packaging, could you please provide us with the following information: SKU/PLU code: Bar code: Batch: No: Date of purchase: Embossing on the paper (crowns/butterfly/penguins): Colour bar on the pack (Blue/Clear/Red/Black): The Batch number should be located below the Barcode. Upon receipt of the above, we will forward the matter accordingly. Dalene Solomons Customer Service Consultant Direct: ***Fax: ***Address: New Clicks South Africa, Cnr. Searle and Pontac Streets, PO Box 5142, Cape Town, 8000